New Customer Portal
For increased customer convenience and transparency, DeKalb County is updating the customer portal for viewing and managing your account details. Enrollment in this new portal will begin in January 2024. If you are currently enrolled in paperless billing for your
DeKalb County services, you will need to enroll again to access the new portal in January 2024. If you are currently enrolled in ACH payments, these will continue if you notify your banking institution to allow the new payment processor–ChasePaymentTech –to do
so. Please provide the following to your banking institution: Company ID – 1020401225 and Routing ID: 021000021
New Bill Design
An updated and modern bill design will provide customers with a detailed view of their account details and charges, contact information, and other important billing information. With this new billing system, you will receive a new account number which can be found on your billing
statement for January or February 2024. You will also need the mailing zip code for the address where you have service to register for an account.
Understanding Your Water Bill
For more information please visit www.dekalbcountyga.gov/newbilling
